Contact Covington Water Restoration

What should Covington homeowners do in the first hour after a leak?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If water is coming in from outside after heavy rain near the Wabash River, move valuables to a higher floor and stay out of moving water.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What does the person who answers need to know?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• If the backup started during a storm, which points to the sewer line more than the plumbing inside.
• Whether the basement walls are wet or just the floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The name of your insurance company, if you've already decided to file.
• Whether the power to the wet area is on or off.
• Anything the crew needs to get in, like a gate code or where to park.

Answer what you can, and the crew will fill in the rest during the first visit.

What will the crew do first when they arrive?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

How does the age of Covington homes change a water call?

Around Covington, two story homes are common. With basements common here, water from a leak upstairs often ends up downstairs too. Original clay sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Heavy rain raises groundwater here, and that can push water through basement floors and walls. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

This number covers Covington and its neighborhoods, including these:

• Covington Residential Historic District · most with basements
• Covington Courthouse Square Historic District · most with basements
• Rivercrest Area
• Downtown Historic District · basements are common
• South Covington / Interstate 74 Corridor · much of it from the 1950s to 1970s, crawl spaces are common

This number also takes calls from nearby Veedersburg, Williamsport and Attica. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Covington?

Which company stands behind this page?

Covington Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.